Write to us about any Ferox product. A person who works on the product reads every message.
hello@feroxai.aiWrite in English, Latvian or Russian. Name the product, your device and the app version, and describe what you expected and what happened.
Ferox TV
The app does not sign in
Check the login and password from your control panel, and that the device has an internet connection. If it still fails, send us the device name shown in the app.
A channel does not play
Ferox TV plays the sources you added. Check that the source works on another device; if it does, write to us with the channel name and the time.
Settings differ between devices
Changes made in the control panel reach every device that is switched on. Restart the app on the device that did not update.
Ferox Player
A file does not play
Ferox Player tells you what is wrong and offers one way to fix it. If it does not, send us the message it shows and the file’s format.
Subtitles do not appear
Put the subtitle file next to the video with the same name, or choose it in the tracks panel.
VinylOS and CRM
Venues and business clients use the contact named in their agreement. If you do not have one, write to the support email above.
Account and data
To delete a Ferox TV account, see Delete your account. For any other request about your data, see the Privacy policy.
Company
FeroxAI, SIA, Latvia. Registered company details are in the Terms. Email: hello@feroxai.ai.